Shipping & Refunds & Return Policy - The Crystal Council

Shipping & Refunds & Return Policy


Shipping

We provide FREE U.S. shipping to the 50 states (Yes, that includes you Alaska and Hawaii!).

We Ship Internationally!We charge a flat-rate fee of $15 per shipment (unless otherwise noted for large, heavy products). The purchaser is responsible for any duties, fees, or taxes their country may impose.

** If you have an important date you're looking to receive your package by for a special occasion we're always here to help! Leave a message in your order notes and we'll let you know if rush service is available!

Returns

If you are not entirely satisfied with your purchase, we're here to help.

You have 90 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that it was delivered. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us

If you have any questions on how to return your item to us, contact us.

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